Contact Us


To better assist you and deliver the exceptional customer service, please read the following instructions, classify your query, and reach out to the related team. We are devoted to serving your needs and solving your problem as soon as possible. Please kindly note that reaching out to the wrong team may lead to the delay of escalation. 
 
Shipping & Delivery
We will dispatch your order within 1-2 working days. You will receive a shipping confirmation email which includes the carrier name and the tracking number. 

For example, if you place your order on Monday, you can expect to receive a shipping confirmation email latest by the end of Wednesday. If you place your order on Friday, Saturday and Sunday, you can expect to receive a shipping confirmation email latest by the end of Tuesday. 
If you have any delivery-related questions, for example if the tracking information has no update for a while, please contact the carrier directly. 
DPD customer service: 0121 275 0500. DPD tracking: https://www.dpd.co.uk/. 
UPS customer service: 0345 787 7877. UPS tracking: https://www.ups.com/gb/en/Home.page.
DHL customer service: 024 7693 7770. DHL tracking: https://www.dhlparcel.co.uk/en/business-users.html.
 
After Sale
If you have any after-sale questions, such as warranty claim, order cancellation, or reporting an unusual shipping issue, please email aftersale@firstcanarywharf.com with your order ID and your request listed in the email title (such Order XXXX + order cancellation/warranty claim/delivery issue etc.). Our customer service team will reply to your email or offer a call back with 1-2 working days. 
 
Pre Sale 
We keep our inventory updated regularly and items in stock/out of stock will be marked accordingly on our website. If you have any product related questions and would like to talk to our product specialist, please call 07988543972. (Monday to Friday, from 10am to 6pm)
 
Rental
If you are interested in scooter rental, please contact us and book the rental directly at FatLama.com, our rental team will take care of you there. All rental-related communications should be down at https://fatllama.com/profile/3885121. 

1 Cassilis Road, London, E14 9LQ, UK (No retail shop at this location, for administration only)

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Disclaimer: E-Scooters are not to be used on public roads, cycle lanes or pavements and only on private land with the owner's consent.

FIRST CANARY WHARF © 2019

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